1. Inquiry and needs review
Send rig model, serial number, fault code or wear schedule. Engineers confirm whether the request is warranty, wear part, field upgrade or commissioning support before any price is quoted.
After-Sales Support and Spare Parts for Drilling Rigs
Buyers judge a drill year by uptime, and uptime depends on a parts counter that answers before the rig sits idle. HuBei SJ runs the full loop: inquiry, configuration proposal, factory delivery, installation guidance, and a standing service record for every unit we ship overseas.
Five-step support workflow
48-hour technical reply
Model-matched spare parts
Worldwide export logistics
From first inquiry to standing support
Every request moves through the same five steps, so the crew on site always knows who owns the next action.
2. Proposal and configuration
We return a parts list or support plan with unit prices, lead time and HS codes inside 48 working hours, with alternatives if the original part is superseded.
3. Delivery and packing
Units and spares are crated for sea or air, with moisture barrier and foam cradling for painted mast sections and precision rotating components.
4. Installation guidance
A video call or on-site technician supervises rig-up, alignment and first-bit run, and the commissioning checklist is signed by the crew before the project closes.
5. Standing record
Each machine carries a serial file: warranty status, consumed parts, calibration dates. The next order ships without re-asking the same questions.
Response-time commitments
First reply within 24 working hours; engineering quote within 48 hours; stock parts dispatched in 3 to 5 working days; emergency remote diagnostics by video during working hours.
Spare parts and specification documents
For each shipped model we keep the bill of materials, wear-part list and technical document on file, so drilling rig spare parts and workover rig spare parts can be matched to the serial number. Send it and we identify the correct seal kit, brake disc, hose assembly or mud pump liner, with a drilling rig parts supplier response inside 48 working hours.
Reference documents we hold include the GXY-44 drilling rig specifications, ST-R800 drilling rig specifications, ZDX-1500L drilling rig specifications, ZDX-G2000 drilling rig specifications, ZJ40DB drilling rig specifications, ZJ50DB drilling rig specifications, XD-15DT drilling rig specifications, ZJ40DBT drilling rig specifications, XSC30-1200 drilling rig specifications, YJ350 drilling rig specifications, YMC-1500 drilling rig specifications and XJ1200 drilling rig specifications. Where a worn component is no longer on the catalogue drawing, our workshop reverse-engineers the part from the serial-number file and ships a first-article sample for the crew to fit before the batch order.
Field support and commissioning
When a video call is not enough, a technician travels to the pad. Visa, flights and site logistics are planned into the schedule before departure, so the crew waits for the rig, not the other way around.
- Commissioning crewssupervise rig-up, alignment, first-bit run and handover on site.
- Remote diagnosticsread the control cabin telemetry over video and narrow the fault before parts move.
- Operator trainingcovers drawworks, top drive or rotary table, mud pump and safety systems for local crews.
- Warranty reviewis opened against the serial file, with wear items separated from manufacturing defects in the same report.
Global delivery and export logistics
As a china drilling rig manufacturer with its own export documentation desk, HuBei SJ acts as a drilling rig from china manufacturer for overseas project companies and drilling contractors across Asia, Africa, the Middle East, CIS and Southeast Asia; the drilling rig oem manufacturer line covers painted livery, instrument language and local electrical standards.
Buyers new to importing benefit from the drilling rig API certification guide we attach to the project file, the drilling rig customs clearance paperwork set of commercial invoice, packing list, certificate of origin and bill of lading, and a short note on drilling rig export requirements for the destination country. The drilling rig factory china gate inspection and container stuffing are photographed before the vessel sails, and the same photo set follows the unit through discharge.
Before dispatch checklist
- Gate inspectionphotos of derrick, drawworks and control cabin
- Packing listmatched to container numbers and seals
- Document setinvoice, origin, BOL, API reference certs
- Wear-part bufferrecommended kit for the first well
- Contactnamed engineer for the voyage and arrival
Support FAQ
How fast do you respond to a spare parts request?
First reply within 24 working hours, engineering quotation within 48 hours, stock parts dispatched in 3 to 5 working days, with emergency remote diagnostics by video during working hours.
Which models do you hold specification documents for?
Land AC VFD, SCR DC, mechanical, truck-mounted, trailer, skid modular, workover and offshore lines. Send the serial number to pull the exact bill of materials.
Do you send technicians to the rig site?
Yes, by video first and on-site when commissioning or a warranty event requires it; visa and logistics are planned into the schedule.
What export documents come with a rig order?
Commercial invoice, packing list, certificate of origin, bill of lading, API reference certificates and the factory inspection photo set.
Request a quotation for rigs and spare parts
Tell us the rig type, depth and hook load you need, plus your project country and site conditions; our engineers reply within 24 working hours.
Open a support ticket
Send rig model, serial number and part or fault description; technical sales replies within 24 working hours.